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Research ArticleEducators’ Forum

Emotional Intelligence and Productive Relationships with Patients and Colleagues

Josie Currie and Geoffrey M. Currie
Journal of Nuclear Medicine Technology December 2022, 50 (4) 357-365; DOI: https://doi.org/10.2967/jnmt.122.264052
Josie Currie
1Riverina Anglican College, Wagga Wagga, Australia; and
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Geoffrey M. Currie
2Charles Sturt University, Wagga Wagga, Australia
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  • FIGURE 1.
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    FIGURE 1.

    Bloom’s taxonomy mapped against emotional intelligence proficiency pipeline.

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    FIGURE 2.

    Characteristics of DISC traits.

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    FIGURE 3.

    Characteristics of Fisher temperament inventory traits match closely those of DISC.

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    FIGURE 4.

    Task- vs. people-focused conflict resolution strategies match closely those of DISC.

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    TABLE 1.

    Variables Associated with DISC Traits

    VariableDISC
    MotivationPower, authority, outcome, successAttention, friendship, funRelationship building, people helping, appreciationConsistency, value, excellence
    Key valuePowerRecognitionApprovalRespect
    High prioritiesAction, results, achievementEnthusiasm, collaboration, actionSupport, stability, collaborationAttention to detail, use of expertise, knowledge growth
    Low prioritiesRelationshipsRoutineChangeRelationships
    Task focusGet immediate and fast resultsDo not rush but make it funForm team and take time to completeDo it yourself and do it properly
    Comfort needsDominance and challengeRecognition and interactionAppreciation and serviceQuality and accuracy
    Response styleReactiveReactiveReflectiveReflective
    Risk approachDoes not consider consequencesDoes not consider consequencesIs risk-averseIs risk-averse; assesses risk
    Dynamic styleNatureNurtureNurtureNature
    FearsLosing control, being vulnerable, appearing weakBeing rejected, ignored, or disapproved ofExperiencing change, disharmony, conflictBeing criticized, making errors, showing excess emotion
    ActionsConfident, direct, insensitive, impatientCharismatic, optimistic, impulsive, disorganizedPatient, teamwork, indecisive, accommodatingSkeptical, precise, analytic, critical, isolated
    Strong skillsDecisivePersuasiveDiplomaticProblem solver
    Weak skillsListeningCheckingInitiatingDeciding
    Conflict defaultDemands own wayMakes personal attackCompliesAvoids confrontation
    Stress defaultTakes chargeIs argumentativeIs withdrawnSeeks more data
    For productive interactionsLets them take chargeGets them excitedProvides supportProvides information
    Avoiding conflictNot being competitiveLetting them get aheadRelaxing and not pressuring themLetting them set pace
    Conflict follow upResultsAttentionSupportService
    Effort areas for interactionsConcise and efficientInteresting and interestedCooperative and supportiveAccurate and idea generator
    Supporting themEmpowerEncourageCareProvide structure
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    TABLE 2.

    Inventory for Self-Determining DISC Trait Balance (Adapted from (15))

    DISC
    Action-orientatedAmbitiousAdaptableAccurate and precise
    AdventurousCreativeCalm and relaxedCautious
    CompetitiveEnergeticTeam-orientedConscientious
    ControllingEnjoys changeSupportiveConsistent
    DecisiveEnthusiasticEnjoys popularityDetailed
    Firm or forcefulFriendly and funEnjoys routineEnjoys instruction
    Results-orientedImpulsiveGood listenerFactual
    IndependentGroup-orientedLoyalImpersonal
    AssertiveInitiatorNot demandingInquisitive
    Quick to judgeInspirationalNurturingLogical
    Persistent and determinedConfidentPatientOrderly and systematic
    ProductiveEmotionalTrustingOrganized and controlled
    PurposefulMixes easilyOrganizedPerfectionistic
    Seeks powerMotivatorRespectfulPersistent
    Self-reliantOptimisticSensitiveAnalytic
    DirectAnimatedSympatheticProblem solver
    Strong-willedSpontaneousThoughtfulScheduled and organized
    Takes controlTakes risksTolerantSensitive
    • View popup
    TABLE 3.

    Interactions Associated with DISC Traits

    Individual communicatingIndividual being communicated with
    DISC
    DAvoid ego collision and be flexible enough to compromiseInvest time in socializing and be open and friendlySlow pace, soften tone, and provide support and assuranceProvide facts but be patient, firm, and decisive
    IBe concise, respect personal space, and do not take it personallyDo not compete for recognition or attention; focus on issueEarn trust without being overly social; provide support and assuranceProvide facts, do not bluff, and respect personal space
    SBe confident, do not take it personally, but do not be intimidatedAccept their enthusiasm and friendliness but do not waste timeBe assuring, confident, and assertive to expedite time linesBe confident, provide facts, and do not be discouraged by skepticism
    CAvoid too much detail and focus on key points and resultsBe friendly and enthusiastic, avoid detail, and focus on personAllow time for information to be digested; be friendly and assuringStay in control, consider all perspectives, and do not let discussion drag on
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Journal of Nuclear Medicine Technology: 50 (4)
Journal of Nuclear Medicine Technology
Vol. 50, Issue 4
December 1, 2022
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Emotional Intelligence and Productive Relationships with Patients and Colleagues
Josie Currie, Geoffrey M. Currie
Journal of Nuclear Medicine Technology Dec 2022, 50 (4) 357-365; DOI: 10.2967/jnmt.122.264052

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Emotional Intelligence and Productive Relationships with Patients and Colleagues
Josie Currie, Geoffrey M. Currie
Journal of Nuclear Medicine Technology Dec 2022, 50 (4) 357-365; DOI: 10.2967/jnmt.122.264052
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  • Article
    • Visual Abstract
    • Abstract
    • STREAMLINED PERSONALITY INVENTORY
    • EMOTIONAL INTELLIGENCE PIPELINE
    • EMOTIONAL INTELLIGENCE TRAINING
    • THE CHARLES STURT UNIVERSITY EXPERIENCE
    • CONFLICT RESOLUTION
    • CONCLUSION
    • DISCLOSURE
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Keywords

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