TABLE 1

Questions Measuring Perception of Quality and Satisfaction

Question no.	Question
1	The department’s equipment is modern-looking
2	The department’s physical facilities are visually appealing
3	The employees are neat and professionally appearing
4	Documentation such as sign in sheet, handouts, and brochures are visually appealing
5	The department has convenient hours of operation
6	The department provides services as promised
7	The department is dependable in handling patient service problems
8	The employees provide services right the first time
9	The department provides services at the promised time
10	The employees insist on error-free documentation
11	Employees keep users informed about when services will be performed
12	Employees provide prompt service to patients
13	Employees are always willing to help patients
14	Employees are never too busy to respond to patients’ requests
15	Employees are courteous
16	Employees instill confidence in patients
17	Employees make patients feel safe while they receive services
18	Employees have the knowledge to answer patient’s questions
19	Employees give patients individual attention
20	Employees have patient’s best interest at heart
21	Employees deal with patients in a caring fashion
22	Employees understand the specific needs of patients
23	The quality of the PET/CT center services
24	My satisfaction with the front desk service can be best described as:
25	My satisfaction with the technologists’ service can be best described as:
26	My satisfaction with the doctors’ service can be best described as:
27	In summary, my satisfaction with the entire PET/CT center can best be described as:

Questions 1–22 are adapted from SERVPERF questionnaire and measure perception of quality. Responses are based on Likert-type scale (1–7) demonstrating varying levels of agreement or disagreement with each question. Questions 23–27 are additional questions to measure patient satisfaction. Responses are based on Likert-type scale (1–7) ranging from very poor to excellent.